Privacy Policy
We believe transparency builds trust. This policy explains how we handle your data with the care and respect it deserves.
Who We Are
Crevolo operates as a specialized IT service provider focusing on database optimization and server logic solutions. We're based in Auburn, Indiana, and we work with businesses across the United States to improve their technical infrastructure.
When you reach out to us or use our services, you're sharing information that helps us serve you better. We take that responsibility seriously, and this policy explains exactly what we do with your data.
Information We Collect
Contact Information
- Name and job title
- Email address
- Phone number
- Company name and address
- Preferred communication method
Technical Information
- Current database systems
- Server configurations
- Performance metrics
- Integration requirements
- Security protocols
Project Details
- Service requirements
- Timeline preferences
- Budget parameters
- Success criteria
- Communication history
We collect this information directly from you through consultations, project discussions, email exchanges, and our contact forms. We never purchase or obtain your personal information from third-party data brokers.
How We Use Your Information
We don't use your information for marketing to other companies, and we won't add you to mailing lists without your explicit consent.
Data Sharing and Protection
When We Share Information
We keep your information confidential and only share it in these specific situations:
How We Protect Your Data
We implement multiple layers of security to protect your information. Our systems use encryption for data transmission and storage, regular security updates, access controls that limit who can view your information, and secure backup procedures.
All our team members are trained on privacy procedures and sign confidentiality agreements. We conduct regular security reviews to identify and address potential vulnerabilities.
Data Retention
Active Projects
During active projects, we retain all relevant information to deliver services effectively and maintain project continuity.
Project Completion
After project completion, we keep technical documentation and communication records for 3 years to provide ongoing support and reference.
Final Deletion
After the retention period expires, we securely delete your information unless you request earlier deletion or extended retention for specific purposes.
You can request immediate deletion of your information at any time. We'll complete deletion requests within 30 days, though we may need to retain certain records for legal compliance.
Your Rights and Control
Access Your Data
Request a complete copy of the personal information we have about you, including how we obtained it and how we use it.
Correct Information
Update or correct any inaccurate personal information in our records at any time during our business relationship.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for completed business transactions.
Limit Processing
Ask us to restrict how we use your information while maintaining essential records for ongoing service delivery.
Data Portability
Receive your personal information in a structured, commonly used format that you can transfer to another service provider.
Opt-Out
Withdraw consent for optional data processing activities while continuing to receive contracted services.
To exercise any of these rights, contact us using the information below. We'll respond to your request within 10 business days and complete most requests within 30 days.
Cookies and Website Data
Our website uses minimal tracking technology. We collect basic website analytics to understand how visitors use our site and improve the user experience.
What We Track
We monitor page visits, time spent on different sections, general geographic location (city/state level), and browser type for compatibility purposes. This information is aggregated and doesn't identify individual visitors.
We don't use advertising cookies, social media tracking pixels, or third-party analytics services that create detailed user profiles. Our tracking focuses solely on improving our website's functionality and content.
Changes to This Policy
We review and update this privacy policy annually or when we make significant changes to our data practices. When updates occur, we'll notify current clients directly and post the revised policy on our website.
Major changes that affect how we collect or use personal information will include a 30-day notice period before implementation. Minor updates for clarity or legal compliance may take effect immediately.
Previous versions of this policy are available upon request for your reference and comparison.
Privacy Questions or Requests
We're here to address any privacy concerns or help you exercise your data rights.
Email: info@crevolo.net
Phone: +1 (541) 730-0905
Mail: 346 N Grandstaff Dr, Auburn, IN 46706, United States
We respond to privacy inquiries within 48 hours during business days.